Returns & Exchanges

At Cooly Bikes, we want you to be fully satisfied with your ride, which is why we offer a 30-day return policy on all bikes and accessories in their original condition. Whether you need a different size or a different model, our team is here to ensure your gear is perfectly suited for your next adventure.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all manuals, tools, and components are included to qualify for a full refund.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and affix it clearly to the outside of your box before dropping it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned gear for quality assurance, we will process your refund or ship your exchange within 5-7 business days.